Frequently Asked Questions: Digital Subscription to LehighValleyLive.com
- Why am I being asked to subscribe to LehighValleyLive.com now?
- How much does a subscription to LehighValleyLive.com cost?
- Can I get an subscription with an introductory offer?
- How many stories can I read before I’m required to subscribe?
- What do I get with a digital subscription to LehighValleyLive.com?
- I already subscribe to The Express Times. Do I need to subscribe to LehighValleyLive.com?
- What does “Subscriber Exclusive” mean?
- How many stories will be Subscriber Exclusive?
- What must I do to read Subscrber Exclusive stories?
- I keep getting messages that I need to turn off my ad blocker. How do I do that?
- How do I sign in to my account?
- I’m already a subscriber. So why am I still seeing messages asking me to subscribe?
- I am a subscriber — and signed in — but I’m still seeing messages urging me to subscribe. How do I make them go away?
- Why do I have to log in to LehighValleyLive.com on my phone when I already logged in on my laptop/desktop/tablet? Can’t the site just see me wherever I am accessing content?
- How do I cancel my subscription?
GENERAL DIGITAL SUBSCRIPTION QUESTIONS
We need your support in these unprecedented times so we can continue to deliver timely and trusted journalism.
The past 15 years have been especially difficult for our industry. Today, we face even greater challenges. Advertising, our primary source of online revenue, has been hit hard by the pandemic and is unlikely to simply bounce back any time soon, if at all.
From the beginning of this global crisis, our entire staff has worked around the clock to keep you informed with the latest and most essential information. Today, we’ll do the same. Tomorrow, we’ll do the same. But we need readers like you — readers who rely on LehighValleyLive.com — to support us and purchase voluntary subscriptions. Here’s where to get yours.
We’re grateful for your support.
Just $10 a month, or 33 cents per day. You will be charged monthly unless and until you cancel your subscription. You may cancel your subscription at any time by calling 800-360-3602 or by visiting myaccount.LehighValleyLive.com.
Introductory subscription offers are available to new subscribers only. New subscribers are those who have not subscribed within the past 30 days.
As many as you want. For now, your support of LehighValleyLive.com is voluntary. Your subscription helps us underwrite the work of our reporters and editors.
Unlimited access to everything we offer, notably: The latest and most comprehensive news and high school sports coverage in the Lehigh Valley. Read as much as you want, whenever you want. You also can access our free local newsletters, delivered directly to your email inbox, and easy-to-use apps.
No. And thank you for supporting our work with your newspaper subscription.
SUBSCRIBER EXCLUSIVE STORY QUESTIONS
“Subscriber Exclusive” stories represent experienced reporting from a Lehigh Valley perspective you’ll only find on lehighvalleylive.com. It’s Lehigh Valley journalism about issues that matter to you.
You’ll see the Subscriber Exclusive label on up to 10 new lehighvalleylive.com stories each day.
Subscribe and log in with your credentials. Subscribers have unlimited access to read all Subscriber Exclusive stories. Please consider subscribing now to support reliable, trusted local journalism.
SUBSCRIPTION TROUBLESHOOTING QUESTIONS
We no longer allow users to visit LehighValleyLive.com while using an ad blocker, as ad blockers conflict with our ability to allow subscribers to log in reliably. To continue using LehighValleyLive.com, you’ll need to turn off your ad blocker. Here’s a YouTube video that shows you how to turn off your ad blocker.
Easy. Visit any page on LehighValleyLive.com and click on the little image that looks like a person’s face in the upper right-hand corner of your screen. (It’s between the Subscribe button and the little magnifying glass.) Click on “Sign in.” Enter your email address and password and click “Sign In” again. Voila! The little person’s face should change to your initials. (You’ll find other tools and help for managing your account if you click on your initials.)
Thank you for being a subscriber. While LehighValleyLive.com subscribers will continue to see some subscription messages initially, the on-site experience may change in the future. In the meantime, for us to know you are a subscriber while you are reading LehighValleyLive.com, you need to be signed into the site. To learn how to sign in, see the question above.
If you are still seeing subscription messages after you sign in as a subscriber, you may need to clear your browser’s history, cookies and cache. Through its settings, each browser has a different way of clearing this data. Here are YouTube tutorials that show you the way to do it for the most common browsers: Internet Explorer | Chrome | Safari | Firefox.
If, after clearing your cookies and cache, you’re still experiencing problems, please email email@example.com or call 800-360-3602.
Unfortunately, no. Our systems see each device you use separately. To enjoy the full benefits of your subscription, you must log in on each of your devices.
You can cancel your subscription to LehighValleyLive.com at any time. Please call 800-360-3602. You may also cancel online.
Still not finding the answer to your question? Please email firstname.lastname@example.org or call 800-360-3602 for further assistance. Your satisfaction with LehighValleyLive.com is our top priority.