Frequently Asked Questions: Digital Subscription to





Why am I being asked to subscribe to now?

We need your support in these unprecedented times so we can continue to deliver timely and trusted journalism.

The past 15 years have been especially difficult for our industry. Today, we face even greater challenges. Advertising, our primary source of online revenue, has been hit hard by the pandemic and is unlikely to simply bounce back any time soon, if at all.

From the beginning of this global crisis, our entire staff has worked around the clock to keep you informed with the latest and most essential information. Today, we’ll do the same. Tomorrow, we’ll do the same. But we need readers like you — readers who rely on — to support us and purchase voluntary subscriptions. Here’s where to get yours.

We’re grateful for your support.

How much does a subscription to cost?

Just $10 a month, or 33 cents per day. You will be charged monthly unless and until you cancel your subscription. You may cancel your subscription at any time by calling 800-360-3602 or by visiting

Can I get an subscription with an introductory offer?

Introductory subscription offers are available to new subscribers only. New subscribers are those who have not subscribed within the past 30 days.

How many stories can I read before I’m required to subscribe?

As many as you want. For now, your support of is voluntary. Your subscription helps us underwrite the work of our reporters and editors.

What do I get with a digital subscription to

Unlimited access to everything we offer, notably: The latest and most comprehensive news and high school sports coverage in the Lehigh Valley. Read as much as you want, whenever you want. You also can access our free local newsletters, delivered directly to your email inbox, and easy-to-use apps.

I already subscribe to The Express Times. Do I need to subscribe to

No. And thank you for supporting our work with your newspaper subscription.


What does “Subscriber Exclusive” mean?

“Subscriber Exclusive” stories represent experienced reporting from a Lehigh Valley perspective you’ll only find on It’s Lehigh Valley journalism about issues that matter to you.

How many stories will be Subscriber Exclusive?

You’ll see the Subscriber Exclusive label on up to 10 new stories each day.

What must I do to read Subscriber Exclusive stories?

Subscribe and log in with your credentials. Subscribers have unlimited access to read all Subscriber Exclusive stories. Please consider subscribing now to support reliable, trusted local journalism.


I keep getting messages that I need to turn off my ad blocker. How do I do that?

We no longer allow users to visit while using an ad blocker, as ad blockers conflict with our ability to allow subscribers to log in reliably. To continue using, you’ll need to turn off your ad blocker. Here’s a YouTube video that shows you how to turn off your ad blocker.

How do I sign in to my account?

Easy. Visit any page on and click on the little image that looks like a person’s face in the upper right-hand corner of your screen. (It’s between the Subscribe button and the little magnifying glass.) Click on “Sign in.” Enter your email address and password and click “Sign In” again. Voila! The little person’s face should change to your initials. (You’ll find other tools and help for managing your account if you click on your initials.)

I’m already a subscriber. So why am I still seeing messages asking me to subscribe?

Thank you for being a subscriber. While subscribers will continue to see some subscription messages initially, the on-site experience may change in the future. In the meantime, for us to know you are a subscriber while you are reading, you need to be signed into the site. To learn how to sign in, see the question above.

I am a subscriber — and signed in — but I’m still seeing messages urging me to subscribe. How do I make them go away?

If you are still seeing subscription messages after you sign in as a subscriber, you may need to clear your browser’s history, cookies and cache. Through its settings, each browser has a different way of clearing this data. Here are YouTube tutorials that show you the way to do it for the most common browsers: Internet Explorer | Chrome | Safari | Firefox.

If, after clearing your cookies and cache, you’re still experiencing problems, please email or call 800-360-3602.

Why do I have to log in to on my phone when I already logged in on my laptop/desktop/tablet? Can’t the site just see me wherever I am accessing content?

Unfortunately, no. Our systems see each device you use separately. To enjoy the full benefits of your subscription, you must log in on each of your devices.

How do I cancel my subscription?

You can cancel your subscription to at any time. Please call 800-360-3602. You may also cancel online.

Still not finding the answer to your question? Please email or call 800-360-3602 for further assistance. Your satisfaction with is our top priority.